Privacy Policy

1. Information We Collect

We collect information you provide directly when using Mulya Store:

• Account Information: Name, email address, and profile details provided during registration.
• Listing Information: Item descriptions, photos, prices, and location (city) you provide when creating listings.
• Communication Data: Messages sent through the Platform between buyers and sellers.
• Payment Information: Transaction records for promoted listings and digital purchases. Payment credentials are processed by third-party providers and not stored by us.
• Store Information: Business documents submitted for store verification.

2. How We Use Your Information

• To provide and maintain the Platform and its features.
• To process transactions and send related notifications.
• To verify store ownership and business legitimacy.
• To detect and prevent fraud, abuse, and security incidents.
• To improve the Platform and develop new features.
• To communicate with you about your account and Platform updates.

3. Information Sharing

We do not sell your personal information. We may share information in the following cases:

• With Other Users: Your public profile, listings, and store information are visible to other users.
• Payment Providers: Transaction data is shared with payment processors (e.g., eSewa) to complete payments.
• Legal Requirements: When required by law, regulation, or legal process.
• Safety: To protect the rights, property, or safety of Mulya Store, our users, or the public.

4. Data Security

We implement appropriate security measures to protect your information. Sensitive data such as digital product codes and payment credentials are encrypted at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how users interact with the Platform. You can control cookie settings through your browser.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Some information may be retained as required by law or for legitimate business purposes.

7. Your Rights

• Access and review your personal information.
• Update or correct inaccurate information.
• Request deletion of your account and data.
• Opt out of non-essential communications.

8. Children's Privacy

The Platform is not intended for users under 16 years of age. We do not knowingly collect information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Platform. Continued use after changes constitutes acceptance.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at mulyastorenp@gmail.com.